> Rates & Zip Locator > Request Service Call > Download Service Guide (PDF) Congratulations! You've discovered the most reliable family of printers on the market. Once your printer purchase is finalized, the best is yet to come. The TallyGenicom team of printer field service experts averages 15 years of industry experience. Our field personnel are backed by an award winning Technical Support organization. And our team of Application Engineers can create custom solutions for your unique printing requirements. For your in-house personnel, our support team can provide customized training, please fill out the Solutions Inquiry Form and tell us what you need in the description box. To purchase a maintenance contract or renew an existing contract call us at 1-866-369-9815 or email us.

Choose from four (4) award-winning service options:

1) On Site Service

• Our PREMIUM service - the ultimate in convenience and rapid response.
• Dispatch "hotline" 6 AM-4 PM Pacific Standard Time Monday-Friday.
• Most on-site calls are completed in less than one hour.
• "Prestige" packages for some color lasers, include Product Maintenance Kits!
• Multi-year warranty upgrades or maintenance agreements cover parts, labor, and travel for superior cost control and peace of mind!

2) Express Exchange Service

• Printers restored to service next business day.
• Phone us by 3 PM Pacific Standard Time and have a replacement printer next day air, and TallyGenicom pays the freight! Simply return defective printer to us within 7 business days (shipper's expense).
• Multi-year warranty upgrades or maintenance agreements cover parts, labor, and shipping to customer - no hidden costs.

3) Depot Repair Service

• Perfect for those on a budget with moderate turnaround requirements.
• Call TallyGenicom 6 AM-5 PM Pacific Standard Time to obtain an authorization number.
• Upon receipt of your printer, we'll service it in 5 working days and ship it back to you at our cost.

4) Spec-Your-Own Service

• Need something special? At TallyGenicom, we strive to adapt to our customers' needs. We'll provide custom solutions for out-of-the-way locations, expanded coverage, or 24-7 service. Our service is only limited by your needs. For custom service packages, please call 1-800-426-4813 Option 5 or email us.

A Word about Parts
Choosing TallyGenicom Service guarantees that genuine TallyGenicom OEM parts will be used to repair your printer. This ensures optimum performance for the life of your printer. All TallyGenicom parts carry a manufacturer's warranty